Our team are the heartbeat of BDL

Although our administrative functions are run centrally from our Christchurch Head Office, you’ll soon be connected with our regional sales and service field teams for personalised service. As a close knit organisation, we value integrity, good communication and our long term relationships with customers. So no matter where you are located we’ll be nimble, easy to deal with and able to fix an issue or source a solution – fast. BDL people are the best in the industry, we know you’ll agree. With an unwavering focus on delivering the highest levels of Customer Service, our commitment and loyalty to our customers is at the forefront of everything we do.

Based around the country, meet some of the BDL team below.

Garth Huston

Founder & CEO

After gaining a Degree from Canterbury University, Garth’s first job was selling Olympia typewriters. Bitten by the sales bug, Garth saw an exciting sales opportunity with the progressive multi national company 3M in their new Visual Division. This led to starting a 3M distributorship and subsequently to the establishment of BDL in 1973.

From a one man band, BDL has grown through many economic cycles and the enormous changes in technology to now being a nationwide business and Garth would be the longest serving person in this industry in New Zealand. Garth is still usually first into the office when he’s in town and in recent times has been integral in developing the internal IT systems. Of course none of this would have been achievable without the steadfast partnership of over 50 years with Fay. Both are really proud of the longevity of BDL and especially that the daily management of BDL is now in the hands of the next generation.

Penny Huston

Operations Manager

After Graduating from UC, Penny started working life in NZ as  an Analyst in Business & Corporate Banking. Afterwards she held Regulatory roles in the investment banking sector in London. Joining the family firm in 2009, Penny now has overall responsibility for Administrative and Financial Management of the Company. With special interest in ensuring the wellbeing of the BDL Team, she is also very passionate about being a local & sustainable business.

 

Always searching for new ways we can incorporate being “green” in our business practices, she’s implemented toner cartridge & hardware recycling programmes & is currently converting the BDL fleet to electric vehicles.

BDL donates a tree to NZ for every sale in partnership with “Trees that Count” and, being locally owned ourselves, we strive to build relationships with local suppliers in each region as well. These ongoing efforts have resulted in BDL being awarded “Sustainability Partner of the Year” at the recent HP Partner Awards 2020.

Ben Huston

Dealer Principal

Ben joined BDL in 1999 delivering Copiers then moved into Sales in 2002. Since 2004 he has been managing the growing Sales Team, now with Nationwide coverage. Ben’s role includes day to day liaison with HP & Toshiba, working with the Regional Account Managers and overseeing all Sales activity across the country. Ben excels in building and maintaining lasting relationships with Customers and Suppliers alike.

 

With an exceptional affinity for understanding and implementing the constantly advancing technologies in this industry, Ben’s calm & relaxed leadership style & extensive industry experience has empowered the Sales Team who have gone from strength to strength over the past few years. Its still a thrill for him to work with Account Managers around the country and see them work through any number of hurdles to  finally sign that elusive contract.

Daryl Hancox

National Sales Manager

Daryl joined BDL in 1996 as an Account Manager. It would be fair to say he got his training right at the coal face and has learnt the ropes by trial and quite a bit of error. Through sheer hard work, perseverance and an enduring partnership with Ben, he is now the National Sales Manager.

Daryl has spent most of his career committed to building the BDL business & is still as excited about coming to work every day and doing this job as he was 20 years ago.

He just loves putting deals together & travels regularly to all of the branch locations, supporting the Sales Team to reach their targets. He enjoys meeting people from all walks of life and developing long term relationships with these Customers. Everyday is another challenge and he is excited to be part of the future growth  opportunities at BDL.

Bill Bird

Technical Manager

Bill’s career began as a Technician in 1986. He joined BDL in  1996 as a Field Technician & became Technical Manager in 2001. Bill is the Technical liaison with HP and supports the Field Technicians with ongoing product support and training.  With a huge amount of industry experience and contacts, Bill is a key member of the BDL Service Team.

He is always on the phone with Technicians around the country problem-solving the issues that always come along with new technology. Along with liaising with the support teams of suppliers to deliver solutions for every individual Customer application, everyday is full! With his dry, quick wit and velvety radio voice Bill is a BDL institution.

Karen Fraser

Service Delivery Manager

Karen has been part of the BDL family for over 3 decades. She is loved & admired by Staff & Customers alike. Her brand of Customer Service is as uniquely fresh and unflappable as it has always been and has a commitment to Customers seldom seen today.

Karen manages the daily challenges of running Field Technicians with a smile and calm manner that would elude most in the fast paced & stressful area of getting machines fixed fast. Karen has been with us through thick and thin, 2 buildings, Earthquakes, Earthquake repairs & a pandemic in the mix. In fact right through every Alert Level during lockdown Karen was on deck as part of our Skeleton Crew for Essential Services.

John Clement

Connectivity Specialist

John joined the BDL team in 2015, having 15 years experience in the IT industry. His role is diverse, from installing photocopiers at client sites to the installation, integration and ongoing support of software based document management solutions. John also manages BDL’s internal system and network and provides technical support to customers and IT teams. He loves his job and often repeats its the best job he has ever had. If he ever has any down time from his busy role you may find him down on the floor chatting with the company dog.

Dobbie Gomez

Christchurch Field Technican

With over 15 years experience in the Copier Industry Dobbie joined BDL in 2016. One week into his job, we asked if he’d like to go and pick up his brand new Subaru Outback from Nelson. Only later did he admit he was really nervous about doing something to the brand new car! Dobbie enjoys the culture at BDL, he feels he is treated like family and not a just a number like the big corporates.

He finds it really rewarding to leave the Customers happy after repairing their printers & loves the fact that no two days are the same and full of interesting challenges. “My colleagues have been very supportive and helpful and that’s what makes working at BDL really enjoyable”.

Wendy Duff

Account Payable

Wendy has been in charge of Accounts Payable at BDL for 14 years. Her attention to detail and accuracy ensures that the accounts are squeaky clean at all times. She says every single day is full on from go to whoa! If its not bringing in stock, customer/supplier queries or meter billing time there will be any number of reconciliations to do or the other ‘special projects’ that always need to be done to keep us out of trouble!

With fun people to work with and the added bonus of on-site carparking here at BDL, Wendy says that she’s not going anywhere else.

George Francis

Hamilton Field Technician

George joined BDL as a part of the newly opened BDL Hamilton office in November 2020. With a Diploma in Electronics from Waikato University and over 10 years industry experience, he’s a very enthusiastic electro-mechanical troubleshooter with special interest in IT.

He thoroughly enjoys the process of analyzing and solving problems big or small and is excited be a part of the new BDL Hamilton team.

He’s found BDL provides a pleasant family environment & enjoys the positivity of his friendly colleagues. He also enjoys the simple company structure which is quite a change from the hierarchy he’s experienced before working for BDL’s corporate competitors.

George is a proud Hamiltonian & loves the city for its energy and vibrancy. He thinks Hamilton has character all of its own which makes it ”very special in our beautiful Aotearoa.  It’s got great scenic spots, walks, bike rides and lots of great restaurants and cafes.”

Aubrey Josephs

Hawkes Bay Field Technican

Aubrey came to work for BDL under pretty unique circumstances from South Africa. He noticed a job advertised by BDL for a Field Technican in Hawkes Bay while on holiday. With a a huge amount of industry experience, he has been the mainstay of BDL in the Hawkes Bay since 2017 and provides an exceptional level of service to his customers in the region.

Aubrey always goes the extra mile for his Customers & members of the BDL Team. His exceptional work ethic, organisational capabilites and warm manner endear him to colleagues and customers alike.

Emma Faire

Tauranga Account Manager

We were thrilled to secure Emma to help us secure our entry into the Tauranga region this year. here’s some fun facts about Emma;

  • What did you do before joining BDL? National Sales Executive for VisitorPoint
  • What does your job entail/typical day? Finding good coffee for the boss Daryl, na slaying sales in the Bay of Plenty
  • What do you like most about your (region/city)? So many things to love, beach, sunshine…..
  • What’s a fun fact about you? I lived in Northern Ireland for a wee chunk of my OE. Was good Craic!
  • If you could write a book about your life, what would the title be and why? Oh gosh, the book jumper, lots of different journeys.
  • What’s something you saw recently that made you smile? I always smile.
  • If you could only have three apps on your smartphone, which would you pick? Messenger, photoshop, my bank app
  • What’s something you have done that you will never do again? Probably skydiving 6 times was enough for me.
  • If you could live anywhere where would it be? Papamoa
  • What is your biggest fear? Lifts, well getting stuck in them.
  • What is your favourite way to spend a day off? Chilling beach side with my kids.
  • What is the latest TV show you binge watched? New Amsterdam

Todd Barrett

Christchurch Field Technician

Todd’s been with BDL as a Field Service Technician since 2017. He thrives on the daily challenges of his job and every single day is completely different with every model, customer site and application presenting a new and unique challenge. The tight knit family feel of BDL is a favourite aspect of working here.

“The respect between staff members is unmatched by any other company I’ve worked for, the open an honest culture means its an incredibly easy and comfortable place to work”. Todd brings an incredible Customer Service focus & flexible attitude.

Alex Perez Jnr

Workshop Technician

Meet Alex, our extremely talented Workshop Technician & in house inventor. Alex walked into our office looking for a job in 2014. We really loved the fact he was willing to walk into every business looking for his opportunity. So the stars aligned and he came on board, which was a lucky day for us. Alex is steadfast, his work ethic & reliability unequalled. It can be a really high workload getting equipment ready for delivery but Alex just goes about his business with a smile and good grace.

He is also incredibly resourceful & invents all sorts of things from materials that would otherwise be waste. Every tiny screw that could possibly be reused by Alex is neatly reserved for that very occasion. He is a one man example of pure excellence when it comes to reusing, recycling and repurposing. He’s a pleasure to have around and a real asset to the BDL Team.

Johannes Pretorius

Taranaki Account Manager

Johannes joins BDL with 21 years experience in Financial Services and 30 years Customer/Client Service. Originally from the Insurance Industry he values and thrives on providing great service and is looking forward in building solid long term relationships with his new clients. In his spare time he loves spending time with family, tinkering in his man cave and having a “braai”.  He is looking forward in learning from the Team and growing the BDL brand in the Taranaki region.

Matt Sturgess

New Plymouth Field Technician

Matt provided Technical Field Service to BDL on a contract basis through a previous Employer from 2012 where he serviced printers and parking meters!  Real Kiwi can-do attitude right there. He’s also a been a musician for many decades and makes his own guitars. When his previous Employer decided to retire, he started working for BDL directly in 2018. “Best move ever” says Matt. With extensive Helpdesk and Field Service experience, Matt thrives on giving great service to his Customers.

 

Being asked to attend a job at a certain time of the day only to find morning tea waiting shows the kind of relationship Matt has developed with his Customers in the Taranaki over the years. “BDL is by far best company I have ever worked for. The caring family approach is clearly evident if you work here & is second to none in my book”.

Abdul Guled

Hamilton Account Manager

New to the wonderful world of photocopiers, Abdul joined the BDL Hamilton Team in late 2020. Throughout Abdul’s career he has gained extensive sales experience in the telecommunications industry. He enjoys the competitive nature of sales and finding the best solution to meet his client’s needs. Outside of work you can catch Abdul playing basketball at the rec centre.

Fenn Orbell-Evans

Regional Manager - Hawkes Bay & Taranaki

Fenn began his Sales career with BDL nearly 5 years ago. He came from a completely different industry and has learned the ropes on the job under the guidance of Ben and Daryl. He soon grew to love the challenges of this business and really enjoys meeting new customers and finding the right business solutions for his Hawkes Bay customers. Fenn also

regularly travels to BDL New Plymouth and Wellington offices to support customers in those regions as well. We all look forward to those special occasions each year when we get all the team together for training or the famous Christmas Party..

Laura Lever

Accounts Receivable

Laura joined BDL in 2019 when she decided to come back to work after becoming a Mum. She has a wealth of experience in large retail fashion chains in the UK and enjoyed a change of career when she moved to NZ. She does an amazing job of juggling the demands of being a working Mum and loves being part of a business which encourages &

supports the flexibility to work around family. Laura is very Customer focussed and is always a bright and cheerful voice at the end of the phone. We love having her around the office.

When you call us on the landline you may get the phone answered by our lovely Laura Lever..

When did you start with BDL?

June 2019

What did you do before that?

Became a mum for the first time! But before that I was an Office manager for a mechanical engineering company and in the UK I was a manager in retail.

What does your job entail?

Processing and monitoring incoming payments, updating accounts, liaising with customers and bits of admin for other departments where I can help out.

What is a typical day like?

I get to work nice and early because, being from the north of England I can’t start my day without a “brew” and a natter with my colleagues. Then I reconcile the bank account, answer emails, make phone calls and do any admin.

Favourite memory from work?

During lockdown whilst working from home I kept telling my husband how I was doing so much more work than him and was really busy considering I work part time, compared to his full time. He then came round and looked at my computer just as one of my colleagues had sent me a link to a local service who were delivering alcohol during level 3 and I was picking out my favourite gin to get delivered, talk about caught in the act!!

What’s a common question you get from customers?

Can I have a copy of my invoice or statement.

What do you like most about Christchurch?

We moved to Christchurch from the UK in 2012, I had never been to this side of the world before so very different for me, we agreed to take it 1 year at a time and here we are 8 years later. I love how we can travel to Hanmer and sit in Hot Pools or get a gondola up a mountain or now we can walk into the city, sit in one of the amazing bars, drink a cocktail and people watch.

What’s a fun fact about you?

I am scared to death of birds thanks to an incident with my mum and an escaped parrot in my bedroom!

What do you like most about working at BDL?

The people, it’s a real light and fun place to work and everyone enjoys each other’s company. I also love that I have had the opportunity to join a company where they allow me to work hours which work for my family and I am hugely appreciative of that.

David McKay

Auckland Account Manager

David joins BDL with extensive experience in the print industry. He’s worked with most of the major print suppliers in New Zealand, selling everything from A4 desktops to 3.2 meter graphic arts printers. As an Account Manager based in Auckland, David enjoys building long term relationships so fits well with the BDL ethos. He can’t wait to get out there and meet his new clients.

Sravan Santhosh

Wellington Account Manager

Sravan joined BDL from Spark Business in 2019. He thrives in the Capital & really enjoys getting out there talking to current and potential customers about their business requirements. He loves to solve problems and gets enormous satisfaction from being able to deliver a better solution to customers. Sravan is a jovial and positive member of the BDL/ADS partnership in Wellington and loves the fact that every single day is full of new opportunities.

Scott Hinman

National Education Manager

Scott started at BDL in the year 2000 as field service technician and moved into the IT field in 2007. Recently Scott has taken on the role of National Education Manger and is based in Nelson but travels to all of BDL’s locations to work with education customers. Scott is the point of contact for Toshiba’s sponsorship of the New Zealand Catholic Education Office and Association (NZCEO) and The Association of Proprietors of Integrated Schools (APIS).

Greg Mannering

Christchurch Regional Sales Manager

Greg started at BDL in 2012 as an Account Manager and now holds the role of Christchurch Sales Manager. With a focus on building and maintaining relationships with our wide range of customers, he enjoys the challenge of finding the right solution to meet their needs in this dynamic and ever-changing industry. Outside of work he can be found socializing with family and friends, riding his mountain bike or pursuing his lifelong love of music as a guitarist and bass player in local bands.

Katherine Williams

Christchurch Account Manager

Katherine started with BDL as Sales Co-Ordinator in 2016. Having gained a thorough grounding in the Sales process, she has now moved into a Account Manager role. Her natural work ethic coupled with excellent customer service skills will ensure her continued success. She is excited about growing the business further and we look forward to seeing her grow in her new role.

Michael Olivier

Christchurch Field Technician

Mike started his career in the Photocopier Industry 13 years ago as a Workshop Technician. Since then he’s worked on nearly all of the major brands in our industry. He made Christchurch his home in 2016 and loves this wonderful city. Having started working at BDL shortly before the lockdown, it felt a bit nerve wracking for his family not knowing how things would pan out.

But having been welcomed to the BDL family with open arms he says he feels truly fortunate to be part of a company with such high work ethic, friendly staff and excellent customer service. Mike is a family man who enjoys a braai (BBQ), watching rugby and is a keen golfer – though apparently not a good one!

Our customers might see Mike out and about in Christchurch, he’s one of our fantastic team of Field Technicians around the country who may call on you to service your printer. 

When did you start with BDL?

March 2020 – 2 Weeks before lockdown

What did you do before that?

Copier Service Technician for about 11 years, prior to that I built Cellphone sites & way in the beginning I was Croupier at a Casino!

What does your job entail?

Keeping customers satisfied by maintaining their multifunctional devices and printers, both onsite and in our workshop.

What is a typical day like?

First (and most important) the day starts with a cup of coffee, then a phone call to Karen (our Service Manager) to plan my day. From there I take each job as it comes, travelling between customers and our office until the day is done. Nothing beats a mix of office time, meeting with customers and travel – that’s why I love my job!

Favourite memory from work?

Having not worked at BDL for such a long time yet, I’d say it would have to be when I came in for my 1st interview and I was enthusiastically met by Paddington (our office dog) at reception. He’s otherwise known as the “Morale Manager”!

What is a common question you get from customers?

Where in South Africa are you from?

What do you like most about your job?

Meeting new people, solving a customer’s problem and the fact that not one day is the same.

You work at BDL in Christchurch – what do you like most about your City?

There is so much to mention, but my top 3 would be: seeing our beautiful new City being built, the stunning scenery (snow filled mountains on the one side and grassy hills on the other) and the respect between the people.

What is a fun fact about you?

I totalled my Dad’s Race Car when I was 18.

What do you like the most about working for BDL?
Being the “new guy” is always challenging but BDL’s staff members welcomed me with open arms, positive attitudes & friendly conversations. Working at BDL is such a pleasure, it feels like home, a great family atmosphere and good banter.

Michael Ferkatovich

Helpdesk/DCA Administrator

Michael’s role at BDL started recently in 2019, coming to us from Spark. His role was created in response to the increasing requirement to remotely monitor Customer equipment for faults, toner and meter reads. He monitors and maintains several systems that collect all of this informations from the thousands of machines around NZ.

Within this technology framework he can often support Customers remotely to sort out some technical hitches on the spot, removing the need for Customers to wait for a Field Technician. He is excited to be a part of the BDL team and grow his knowledge of the industry.

Akshay Agarwal

Wellington Sales Manager

Akshay joined BDL as part the Auckland HP Sales Team in 2018. He was thrilled to find an opportunity which enabled him work in a family owned business partnered with a globally recognised brand, delivering a work environment which has the best of two worlds to offer. He has since transferred to the Wellington Office and is enjoying life and the new challenges of doing business in the Capital.

Akshay is always out and about in Wellington meeting with current and potential customers. He is enjoying his new life and the challenges of doing business in the Capital, his big warm smile and gentle manner make him a favourite with Customers & the rest of the BDL Team alike.

When did you start with BDL?

September 2018

What did you do before that?

ICT Account Manager with PB Technologies, dealing with commercial clients in West Auckland.

What does your job entail?

My job it a whole lot more than selling a copier, it’s about listening and understanding the individual requirements of the customer and then tailoring a complete package solution for them & their budget. While ensuring the ongoing needs of existing customers are met with the support of BDL’s fantastic team, I’m also always actively looking for new business.

What is a typical day like?

Every day is a busy day and is usually taken up with the lengthy process of developing our business relationships. It can take a long time to get to the point that you win a new customer and some days you wonder why you do the job. Then you receive that one call from a customer you have been working with for months with the go ahead! Nothing can ever match up to the feeling.

Favourite memory from work?

Back when I first started working for BDL, the job was to start growing the HP business in Auckland – from scratch. This was a massive challenge and attracted me to the position but it was also a steep learning curve. This industry is really competitive and it took me about 6 months working with one particular customer before finally reaching the day when the customer said “Yes, let do it”! By keeping in touch with the customer & listening to them we found the perfect solution in the end. The customer mentioned that my perseverance got me the deal and that I should be proud of that.

What is a common question you get from customers?

“Why should I choose you over the other brands out there?”. My very simple answer to all potential customers is that the difference lies in the ongoing service and relationship we provide. BDL has been around for a really long time, with the same family owners since the beginning (nearly a half century ago) which is unique.

What do you like most about your job?

I really enjoy winning a customer who has not been given the best deals in the past. It’s about telling the client the facts about the equipment, and its costs, honestly. It is incredible to find some customers have been misled to great lengths, that they might not be able to get themselves out of that situation. The best thing about this job is to recognize those opportunities and setting them right.

What do you like most about your (region/city)?

The best thing about Wellington is the people. Wellingtonians have patience and they appreciate each other highly. And of course, I cannot forget to mention Wellington coffee. It definitely keeps me going every day!

What’s a fun fact about you?

I am from Kathmandu, Nepal and no… I have never been even close to Mount Everest!

What do you like most about working for BDL?

I was so excited to find this opportunity with BDL which enabled me to work in a family owned business partnered with globally recognised brands which offers the best of two worlds. BDL really is a family oriented business, and the best thing about working with this team is that it feels like a family away from family. With the team growing, I always look forward to the Christmas Party, where we all fly to Christchurch and have a good catch up.

Margarita Subach

Auckland Account Manager

Margarita also joined the BDL HP Sales Team in Auckland in 2018. She thrives on the competitive nature of this industry and thoroughly enjoys meeting people from diverse backgrounds and sectors.

Paddington

Morale Manager

Paddington holds this very important role at BDL and has been coming into work everyday since he was a wee puppy. He is still very exuberant and all 35kgs of him loves to warmly greet any new visitors to the building especially if they are wearing high vis. BDL is a company of animal lovers, we love having him in the office. As a dog of action, he is pictured in his life jacket ready for some deep water swimming with Dad.

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