BDL is proudly New Zealand owned and operated and has been servicing and selling photocopiers and printers for over 45 years.

Here at BDL we have built a reputation of being easy to deal with and consistently delivering on our promise of exceptional customer service. This promise is driven from our family values that are at the heart of the company’s operations.

Being family owned and operated since 1973, the business is still run by Garth, son Ben and daughter Penny. And as technology has advanced over the years the business has evolved while maintaining an impeccable service record and long standing customer base. It’s not just family who stick around either, we are proud to say the average length of service at BDL is 13 years. It is this breadth of experience within the team that ensures a high level of support and service for all customers.

When you become a customer of BDL we embrace you like family. Our culture extends into our community as well, being heavily involved in our community through sponsorship and donations to local schools, sports teams & charities.

Our People

Our team are the heartbeat of what we do here at BDL. When you call for sales, support or service you will speak with our Christchurch based staff who are experts in what they do. We have a close knit organisation which means we are easy to deal with, nimble and able to quickly fix an issue or source a solution – fast. BDL people are the best in the Industry, we’re sure you’ll agree. With an unwavering focus on delivering the highest levels of Customer Service, our commitment and loyalty to our customers is at the forefront of everything we do. With staff based in multiple locations around the country, meet some of the team below.

Garth Huston

Managing Director

After gaining a Degree from Canterbury University, Garth’s first job was selling Photocopiers for 3M in the late 1960’s. He started BDL in 1973 and has managed the company through many economic cycles and the various changes in the industry – from the advent of the Analogue Plain Paper Copier though to the Full Colour Digital MFD’s we use today. Garth would be the longest serving individual in this industry in New Zealand. Of course none of this would have been achievable without the steadfast partnership of over 50 years with Fay, who is also a Director of BDL.

Penny Huston

Operations Manager

After Graduating from UC, Penny started working life in NZ as  an Analyst in Business & Corporate Banking. For some years afterwards she held regulatory roles in the investment banking sector in London. After joining the family firm in 2009 as Service Controller she moved to an Operations Manager role in 2013. Along with overall responsibility for Administrative and Financial aspects of the Company, she takes special interest in the wellbeing of staff and nurturing the special and authentic  culture of BDL.

Ben Huston

Dealer Principal

Ben joined BDL in 1999 delivering Copiers then moved into Sales in 2002. Since 2004 he has been managing the growing Sales Team, now with Nationwide coverage. Ben’s role includes day to day liaison with HP & Toshiba, working with major customer accounts and overseeing all Sales activity across the country. Ben excels in building and maintaining lasting relationships with Customers and Suppliers alike.

Daryl Hancox

National Sales Manager

Daryl joined BDL in 1996 as an Account Manager and is now the National Sales Manager. Daryl has spent most of his career committed to building the BDL business. He travels regularly to all of the branch locations, supporting the sales teams to reach their targets. He enjoys developing long term relationships with Customers and is excited to be part of the future growth  opportunities at BDL.

Bill Bird

Technical Manager

Bill’s career began as a Technician in 1986. He joined BDL in  1996 as a Field Technician & became Technical Manager in 2001. Bill is the Technical liaison with HP and supports the Field Technicians with ongoing product support and training.  With a huge amount of industry experience and contacts, Bill is a key member of the BDL Service Team. In fact with his dry, quick wit and velvety radio voice Bill is a BDL institution.

Karen Fraser

Service Manager

Karen has been part of the BDL family for over 3 decades. She is loved & admired by Staff & Customers alike. Her brand of Customer Service is as uniquely fresh and unflappable as it has always been and has a commitment to  Customers seldom seen today. Karen manages the daily challenges of running Field Technicians with a smile and calm manner that would elude most in the fast paced & stressful area of getting machines fixed fast.

John Clement

Connectivity Specialist

John joined the BDL team in 2015, having 15 years experience in the IT industry. His role is diverse, from installing photocopiers at client sites to the installation, integration and ongoing support of software based document management solutions. John also manages BDL’s internal system and network and provides technical support to customers and IT teams. He loves his job and often repeats its the best job he has ever had. If he ever has any down time from his busy role you may find him down  on the floor chatting with the company dog.

Vinny Batt

Sales Co-Ordinator

Vinny started his career with BDL during Level 4 lockdown so a pretty strange time to start a new job – when you can’t actually start! With a background in logistics in Dunedin Vinny was attracted to the role at BDL as he could see the opportunity to utilise his exceptional organisational skills within a locally owned business with family values at heart. When he came in for his first interview he could not believe his luck when he was greeted by a big friendly fluffy dog. He is really excited to be part of a business that is fairly unique in the industry & he can’t wait to learn the ropes.

Aubrey Josephs

Hawkes Bay Field Technican

Aubrey came to work for BDL under pretty unique circumstances from South Africa. He noticed a job advertised by BDL for a Field Technican in Hawkes Bay while on holiday. He has been the mainstay of BDL in the Hawkes Bay since 2017 and provides an exceptional level of service to his customers in the region. His exceptional work ethic, organisational capabilites and warm manner endear him to colleagues and customers alike.

Laura Lever

Accounts Receivable

Laura joined BDL in 2019 when she decided to come back to work after becoming a Mum. She has a wealth of experience in large retail fashion chains in the UK and enjoyed a change of career when she moved to NZ. She does an amazing job of juggling the demands of being a working Mum and loves being part of a business which encourages & supports the flexibility to work around family. Laura is very Customer focussed and is always a bright and cheerful voice at the end of the phone. We love having her around the office.

Scott Hinman

National Education Manager

Scott started at BDL in the year 2000 as field service technician and moved into the IT field in 2007. Recently Scott has taken on the role of National Education Manger and is based in Nelson but travels to all of BDL’s locations to work with education customers. Scott is the point of contact for Toshiba’s sponsorship of the New Zealand Catholic Education Office and Association (NZCEO) and The Association of Proprietors of Integrated Schools (APIS).

Greg Mannering

Christchurch Regional Sales Manager

Greg started at BDL in 2012 as an Account Manager and now holds the role of Christchurch Sales Manager. With a focus on building and maintaining relationships with our wide range of customers, he enjoys the challenge of finding the right solution to meet their needs in this dynamic and ever-changing industry. Outside of work he can be found socializing with family and friends, riding his mountain bike or pursuing his lifelong love of music as a guitarist and bass player in local bands

Katherine Williams

Christchurch Account Manager

Katherine started with BDL as Sales Co-Ordinator in 2016. Having gained a thorough grounding in the Sales process, she has now moved into a Account Manager role. Her natural work ethic coupled with excellent customer service skills will ensure her continued success.  She is excited about growing the business further and we look forward to seeing her grow in her new role.

Michael Olivier

Christchurch Field Technician

Mike started his career in the Photocopier Industry 13 years ago as a Workshop Technician. Since then he’s worked on nearly all of the major brands in our industry. He made Christchurch his home in 2016 and loves this wonderful city. Having started working at BDL shortly before the lockdown, it felt a bit nerve wracking for his family not knowing how things would pan out. But having been welcomed to the BDL family with open arms  he says he feels truly fortunate to be part of a company with such high work ethic, friendly staff  and excellent customer service. Mike is a family man who enjoys a braai (BBQ), watching rugby and is a keen golfer – though apparently not a good one!

Michael Ferkatovich

Helpdesk/DCA Administrator

Michael’s role at BDL started recently in 2019. His role consists of maintaining the DCA systems that manage our customers toner levels and meter readings. Michael also takes support calls and remotely assists our customers. he is excited to be apart of the BDL team and grow his knowledge of the industry.

Akshay Agarwal

Wellington Account Manager

Akshay joined BDL as part the Auckland HP Sales Team in 2018. He was thrilled to find an opportunity which enabled him work in a family owned business partnered with a globally recognised brand, delivering a work environment which has the best of two worlds to offer. He has since transferred to the Wellington Office and is enjoying life and the new challenges of doing business in the Capital.

Fadi Nannis

Auckland Account Manager

Fadi joined BDL in 2018 as Account Manager in Auckland, he brings with him a combination of skills and knowledge in sales and management. Leaving his previous role in automotive, Fadi decided to start a new adventure. he is passionate about his clients and about people he meets, taking pride in what he does and thrives to bring the best solution to customers.

Margarita Subach

Auckland Account Manager

Margarita also joined the BDL HP Sales Team in Auckland in 2018. She thrives on the competitive nature of this industry and thoroughly enjoys meeting people from diverse backgrounds and sectors.

Paddington

Morale Manager

Paddington holds this very important role at BDL and has been coming into work everyday since he was a wee puppy. He is still very exuberant and all 35kgs of him loves to warmly greet any new visitors to the building especially if they are wearing high vis. BDL is a company of animal lovers, we love having him in the office. As a dog of action, he is pictured in his life jacket ready for some deep water swimming with Dad.

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