BDL is proudly New Zealand owned and operated and has been servicing and selling photocopiers and printers for over 45 years.

Here at BDL we have built a reputation of being easy to deal with and consistently delivering on our promise of exceptional customer service. This promise is driven from our family values that are at the heart of the company’s operations.

Being family owned and operated since 1973, the business is still run by Garth, son Ben and daughter Penny. And as technology has advanced over the years the business has evolved while maintaining an impeccable service record and long standing customer base. It’s not just family who stick around either, we are proud to say the average length of service at BDL is 13 years. It is this breadth of experience within the team that ensures a high level of support and service for all customers.

When you become a customer of BDL we embrace you like family. Our culture extends into our community as well, being heavily involved in our community through sponsorship and donations to local schools, sports teams & charities.

Our People

Our team are the heartbeat of what we do here at BDL. When you call for sales, support or service you will speak with our Christchurch based staff who are experts in what they do. We have a close knit organisation which means we are easy to deal with, nimble and able to quickly fix an issue or source a solution – fast. BDL people are the best in the Industry, we’re sure you’ll agree. With an unwavering focus on delivering the highest levels of Customer Service, our commitment and loyalty to our customers is at the forefront of everything we do. With staff based in multiple locations around the country, meet some of the team below.

Garth Huston

Founder & CEO

After gaining a Degree from Canterbury University, Garth’s first job was selling Photocopiers for 3M in the late 1960’s. He started BDL in 1973 and managed the company through many economic cycles and the various changes in the industry – from the advent of the Analogue Plain Paper Copier though to the Full Colour Digital MFD’s we use today. Garth would be the longest serving individual in this industry in New Zealand. Of course none of this would have been achievable without the steadfast partnership of over 50 years with Fay, who is also a Director of BDL. Both are really proud of the longevity of BDL. With the daily management of BDL in the hands of the next generation, Garth has been integral in developing the internal IT systems over recent years. Although widely travelled, they are grateful to to call the beautiful City of Christchurch home.

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Penny Huston

Operations Manager

After Graduating from UC, Penny started working life in NZ as  an Analyst in Business & Corporate Banking. Afterwards she held Regulatory roles in the investment banking sector in London. Joining the family firm in 2009, Penny now has overall responsibility for Administrative and Financial Management of the Company. With special interest in ensuring the wellbeing of the BDL Team, she is also very passionate about being a local & sustainable business. Always searching for new ways we can incorporate being “green” in our business practices, she’s implemented toner cartridge & hardware recycling programmes & is currently converting the BDL fleet to electric vehicles. BDL donates a tree to NZ for every sale in partnership with “Trees that Count” and, being locally owned ourselves, we strive to build relationships with local suppliers in each region as well.

Ben Huston

Dealer Principal

Ben joined BDL in 1999 delivering Copiers then moved into Sales in 2002. Since 2004 he has been managing the growing Sales Team, now with Nationwide coverage. Ben’s role includes day to day liaison with HP & Toshiba, working with the Regional Account Managers and overseeing all Sales activity across the country. Ben excels in building and maintaining lasting relationships with Customers and Suppliers alike. With an exceptional affinity for understanding and implementing the constantly advancing technologies in this industry, Ben’s calm & relaxed leadership style & extensive industry experience has empowered the Sales Team who have gone from strength to strength over the past few years. Its still a thrill for him to work with Account Managers around the country and see them work through any number of hurdles to  finally sign that elusive contract.

Daryl Hancox

National Sales Manager

Daryl joined BDL in 1996 as an Account Manager. It would be fair to say he got his training right at the coal face and has learnt the ropes by trial and quite a bit of error. Through sheer hard work, perseverance and an enduring partnership with Ben, he is now the National Sales Manager. Daryl has spent most of his career committed to building the BDL business & is still as excited about coming to work every day and doing this job as he was 20 years ago. He just loves putting deals together & travels regularly to all of the branch locations, supporting the Sales Team to reach their targets. He enjoys meeting people from all walks of life and developing long term relationships with these Customers. Everyday is another challenge and he is excited to be part of the future growth  opportunities at BDL.

Bill Bird

Technical Manager

Bill’s career began as a Technician in 1986. He joined BDL in  1996 as a Field Technician & became Technical Manager in 2001. Bill is the Technical liaison with HP and supports the Field Technicians with ongoing product support and training.  With a huge amount of industry experience and contacts, Bill is a key member of the BDL Service Team. He is always on the phone with Technicians around the country problem-solving the issues that always come along with new technology. Along with liaising with the support teams of suppliers to deliver solutions for every individual Customer application, everyday is full! With his dry, quick wit and velvety radio voice Bill is a BDL institution.

Karen Fraser

Service Manager

Karen has been part of the BDL family for over 3 decades. She is loved & admired by Staff & Customers alike. Her brand of Customer Service is as uniquely fresh and unflappable as it has always been and has a commitment to  Customers seldom seen today. Karen manages the daily challenges of running Field Technicians with a smile and calm manner that would elude most in the fast paced & stressful area of getting machines fixed fast. Karen has been with us through thick and thin, 2 buildings, Earthquakes, Earthquake repairs & a  pandemic in the mix. In fact right through every Alert Level during lockdown Karen was on deck as part of our Skeleton Crew for Essential Services.

John Clement

Connectivity Specialist

John joined the BDL team in 2015, having 15 years experience in the IT industry. His role is diverse, from installing photocopiers at client sites to the installation, integration and ongoing support of software based document management solutions. John also manages BDL’s internal system and network and provides technical support to customers and IT teams. He loves his job and often repeats its the best job he has ever had. If he ever has any down time from his busy role you may find him down  on the floor chatting with the company dog.

Dobbie Gomez

Field Technican Christchurch

With over 15 years experience in the Copier Industry Dobbie joined BDL in 2016. One week into his job, we asked if he’d like to go and pick up his brand new Subaru Outback from Nelson. Only later did he admit he was really nervous about doing something to the brand new car! Dobbie enjoys the culture at BDL, he feels he is treated like family and not a just a number like the big corporates. He finds it really rewarding to leave the Customers happy after repairing their printers & loves the fact that no two days are the same and full of interesting challenges. “My colleagues have been very supportive and helpful and that’s what makes working at BDL really enjoyable”.

Vinny Batt

Sales Co-Ordinator

Vinny started his career with BDL during Level 4 lockdown so a pretty strange time to start a new job – when you can’t actually start! With a background in logistics in Dunedin Vinny was attracted to the role at BDL as he could see the opportunity to utilise his exceptional organisational skills within a locally owned business with family values at heart. When he came in for his first interview he could not believe his luck when he was greeted by a big friendly fluffy dog. He is really excited to be part of a business that is fairly unique in the industry & he can’t wait to learn the ropes.

Wendy Duff

Account Payable

Wendy has been in charge of Accounts Payable at BDL for 14 years. Her attention to detail and accuracy ensures that the accounts are squeaky clean at all times. She says every single day is full on from go to whoa! If its not bringing in stock, customer/supplier queries or meter billing time there will be any number of reconciliations to do or the other ‘special projects’ that always need to be done to keep us out of trouble! With fun people to work with and the added bonus of on-site carparking here at BDL, Wendy says that she’s not going anywhere else.

Ken Costello

BDL Stores

Ken took on the BDL  Warehouse Logistics Role at Christchurch Head Office Location 3 years ago. Whether its receiving the endless deliveries, moving stock around the country, processing parts orders for the techs or dispatching consumables to customers – there is never a dull moment in the BDL Store! The upside of having a few quieter weeks once back in at work after lockdown was that the team had a chance to do some housekeeping that there never seems to be time for otherwise. So the BDL store is looking spick & span – and back to the usual crazy workload involved with getting the equipment out to customers & keeping their machines running. Ken meets his daily tasks with a whole lot of enthusiasm and good humour which is definitely required in his role!

Aubrey Josephs

Hawkes Bay Field Technican

Aubrey came to work for BDL under pretty unique circumstances from South Africa. He noticed a job advertised by BDL for a Field Technican in Hawkes Bay while on holiday. With a a huge amount of industry experience, he has been the mainstay of BDL in the Hawkes Bay since 2017 and provides an exceptional level of service to his customers in the region. Aubrey always goes the extra mile for his Customers & members of the BDL Team. His exceptional work ethic, organisational capabilites and warm manner endear him to colleagues and customers alike.

Todd Barrett

Field Service Technician Christchurch

Todd’s been with BDL as a Field Service Technician since 2017. He thrives on the daily challenges of his job and every single day is completely different with every model, customer site and application presenting a new and unique challenge. The tight knit family feel of BDL is a favourite aspect of working here. “The respect between staff members is unmatched by any other company I’ve worked for, the open an honest culture means its an incredibly easy and comfortable place to work”.  Todd brings an incredible Customer Service focus & flexible attitude.

Alex Perez Jnr

Workshop Technician

Meet Alex, our extremely talented Workshop Technician & in house inventor. Alex walked into our office looking for a job in 2014. We really loved the fact he was willing to walk into every business looking for his opportunity. So the stars aligned and he came on board, which was a lucky day for us. Alex is steadfast, his work ethic & reliability unequalled. It can be a really high workload getting equipment ready for delivery but Alex just goes about his business with a smile and good grace.  He is also incredibly resourceful & invents all sorts of things from materials that would otherwise be waste. Every tiny screw that could possibly be reused by Alex is neatly reserved for that very occasion. He is a one man example of pure excellence when it comes to reusing, recycling and repurposing. He’s a pleasure to have around and a real asset to the BDL Team.

Matt Sturgess

Field Service Technician – New Plymouth

Matt provided Technical Field Service to BDL on a contract basis through a previous Employer from 2012 where he serviced printers and parking meters!  Real Kiwi can-do attitude right there. He’s also a been a musician for many decades and makes his own guitars. When his previous Employer decided to retire, he started working for BDL directly in 2018. “Best move ever” says Matt. With  extensive Helpdesk and Field Service experience, Matt thrives on giving great service to his Customers. Being asked to attend a job at a certain time of the day only to find morning tea waiting shows the kind of relationship Matt has developed with his Customers in the Taranaki over the years. “BDL is by far best company I have ever worked for. The caring family approach is clearly evident if you work here & is second to none in my book”.

Fenn Orbell-Evans

Hawkes Bay Account Manager

Fenn began his Sales career with BDL 3 years ago. He came from a completely different industry and has learned the ropes on the job under the guidance of Ben and Daryl. He soon grew to love the challenges of this business and really enjoys meeting new customers and finding the right business solutions for his Hawkes Bay customers. Fenn also regularly travels to BDL New Plymouth and Wellington offices to support customers in those regions as well. We all look forward to those special occasions each year when we get all the team together for training or the famous Christmas Party..

Laura Lever

Accounts Receivable

Laura joined BDL in 2019 when she decided to come back to work after becoming a Mum. She has a wealth of experience in large retail fashion chains in the UK and enjoyed a change of career when she moved to NZ. She does an amazing job of juggling the demands of being a working Mum and loves being part of a business which encourages & supports the flexibility to work around family. Laura is very Customer focussed and is always a bright and cheerful voice at the end of the phone. We love having her around the office.

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Scott Hinman

National Education Manager

Scott started at BDL in the year 2000 as field service technician and moved into the IT field in 2007. Recently Scott has taken on the role of National Education Manger and is based in Nelson but travels to all of BDL’s locations to work with education customers. Scott is the point of contact for Toshiba’s sponsorship of the New Zealand Catholic Education Office and Association (NZCEO) and The Association of Proprietors of Integrated Schools (APIS).

Greg Mannering

Christchurch Regional Sales Manager

Greg started at BDL in 2012 as an Account Manager and now holds the role of Christchurch Sales Manager. With a focus on building and maintaining relationships with our wide range of customers, he enjoys the challenge of finding the right solution to meet their needs in this dynamic and ever-changing industry. Outside of work he can be found socializing with family and friends, riding his mountain bike or pursuing his lifelong love of music as a guitarist and bass player in local bands

Katherine Williams

Christchurch Account Manager

Katherine started with BDL as Sales Co-Ordinator in 2016. Having gained a thorough grounding in the Sales process, she has now moved into a Account Manager role. Her natural work ethic coupled with excellent customer service skills will ensure her continued success.  She is excited about growing the business further and we look forward to seeing her grow in her new role.

Michael Olivier

Christchurch Field Technician

Mike started his career in the Photocopier Industry 13 years ago as a Workshop Technician. Since then he’s worked on nearly all of the major brands in our industry. He made Christchurch his home in 2016 and loves this wonderful city. Having started working at BDL shortly before the lockdown, it felt a bit nerve wracking for his family not knowing how things would pan out. But having been welcomed to the BDL family with open arms  he says he feels truly fortunate to be part of a company with such high work ethic, friendly staff  and excellent customer service. Mike is a family man who enjoys a braai (BBQ), watching rugby and is a keen golfer – though apparently not a good one!

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Michael Ferkatovich

Helpdesk/DCA Administrator

Michael’s role at BDL started recently in 2019, coming to us from Spark. His role was created in response to the increasing requirement to remotely monitor Customer equipment for faults, toner and meter reads. He monitors and maintains several systems that collect all of this informations from the thousands of machines around NZ. Within this technology framework he can often support Customers remotely to sort out some technical hitches on the spot, removing the need for Customers to wait for a Field Technician. He is excited to be a part of the BDL team and grow his knowledge of the industry.

Akshay Agarwal

Wellington Account Manager

Akshay joined BDL as part the Auckland HP Sales Team in 2018. He was thrilled to find an opportunity which enabled him work in a family owned business partnered with a globally recognised brand, delivering a work environment which has the best of two worlds to offer. He has since transferred to the Wellington Office and is enjoying life and the new challenges of doing business in the Capital.

Read more about Akshay.

Fadi Nannis

Auckland Account Manager

Fadi joined BDL in 2018 as Account Manager in Auckland, he brings with him a combination of skills and knowledge in sales and management. Leaving his previous role in automotive, Fadi decided to start a new adventure. he is passionate about his clients and about people he meets, taking pride in what he does and thrives to bring the best solution to customers.

Margarita Subach

Auckland Account Manager

Margarita also joined the BDL HP Sales Team in Auckland in 2018. She thrives on the competitive nature of this industry and thoroughly enjoys meeting people from diverse backgrounds and sectors.

Paddington

Morale Manager

Paddington holds this very important role at BDL and has been coming into work everyday since he was a wee puppy. He is still very exuberant and all 35kgs of him loves to warmly greet any new visitors to the building especially if they are wearing high vis. BDL is a company of animal lovers, we love having him in the office. As a dog of action, he is pictured in his life jacket ready for some deep water swimming with Dad.

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