Customer Portal instructions

Once you enter the Customer Portal (e-Info)

Two Registration methods exist

After selecting FORGOT PASSWORD! this screen will appear

 

This page will be presented

Second Registration method

NEW USER? SIGN UP NOW.

Contact service@BDL.co.nz or 0800 650224 to obtain your Location number. The reason is if your organisation has equipment at different locations it is important to use the location number of that address. e-Info filters Equipment by Location. It is more efficient to only see the Equipment at your location.


How to log a service call

Log into the Portal (e-Info) using the email address and password you registered with

Next step

 

What happens now?

The service call is automatically entered into our Service console.

The service Administrator will assign the next available Technician to the call.

Technicians receive service calls on their Smart Phones, this saves travel time

As the technician will usually be on another service call, when they are able to attend your call the system emails you advising when to expect them and the Technicians name.

 

With thanks

From your Technical Service team

Any issues please phone 0800 650224 or email service@BDL.co.nz

 

 

 

 

 

 

 

 

 

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