Our number one priority is to keep the whole community safe from spreading Covid 19 hence we are rigorously following all health & safety measures outlined by the New Zealand Government and the Ministry of Health (and more).
We will move your current equipment or supply you new equipment with safety and distancing protocols in place.
When you log a service call on your printer, you will receive an email when the Field Technician is dispatched to your site. This includes a photograph of them and details of the fault they are attending. We are flexible to attend fault calls out of hours if this fits with new working conditions at your place of work.
While we are onsite please practice physical distancing from the technician so that they can get you up and running as quickly as possible.
We may be able to complete some installs remotely.
Your technician will clean your equipment prior to and post service.
SUPPLIES & EQUIPMENT
While the situation remains fluid, our partners have implemented their global Business Continuity Plans and most factories manufacturing equipment and supplies in the affected areas in China are back up and running. Productivity throughout the region is steadily increasing.
Their efforts are now focused on continuing to scale productivity in each factory, working closely with their component suppliers and shipping providers to expedite orders as quickly as possible.
Please be assured we remain committed to ensuring your printers are working.
100% COMMITTED TO KEEPING NZ HEALTHY
All field staff have gloves and masks available for use, for the comfort of customers & themselves.
We run our own contact tracing system and all Field Staff who visit your premises will ask for a contact name and phone number.
Our own BDL locations around the country are all registered with the Ministry of Heath Covid Tracer system and display QR codes for Customers to scan with their Covid Tracer Apps.